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tidemail: turn one-time buyers into repeat customers

A future where small brands grow on loyalty, not ad spend.

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Free first month · You approve every change · Calls in your time zone

We set up and run Klaviyo for small Shopify brands: the flows, segments and campaigns that bring customers back. Your first month is free, and nothing goes live without your approval.

Run by Tom and Matas in Madrid. Both Klaviyo-certified.

Turn one-time buyers into repeat customers.

What we look for first

If any of these sound familiar, that's where the first month starts.

What we do

Send the right message to the right customer.

Strategy grounded in Klaviyo's Strategist and Practitioner frameworks, so every send reaches the people it fits.

  • RFM segmentation (champions, loyal, at-risk, lapsed), so sends never blast the whole list
  • Klaviyo's predictive analytics (customer lifetime value, churn risk, expected next order date) where your account qualifies, to time win-back and replenishment emails
  • Email and SMS chosen by the channel each subscriber engages with (SMS only to customers who opted in)

Flows that adapt to each customer.

Automated emails that keep working while you sleep, and change with what each customer does.

  • Welcome series, browse and cart abandonment, post-purchase and win-back flows
  • Conditional splits on profile and purchase behavior
  • Product recommendations pulled from your Shopify catalog

A healthier list and a smaller bill.

A clean list protects your sender reputation and keeps your Klaviyo active-profile count lean.

  • Bounce handling
  • Suppression and sunsetting of unengaged profiles

Every account is mapped to your Shopify data from day one (order history, catalog and store events), so every flow is built on how your customers actually behave.

Klaviyo email marketing agency service typically costs between $1,500 and $3,000 per month

How the free month works

  1. Call (20 min)

    We look at your store and Klaviyo together and agree what the month covers.

  2. Week 1, setup

    We audit and build. You approve every change before it goes live.

  3. Weeks 2 to 4, improve

    We track the numbers and improve, with a written report every week.

  4. After the month

    Whatever happens next, you keep everything. If it was useful, we'd love a testimonial. If you want us to keep going, we'll talk about it then.

Your first month is free

Who we are

We're taking on a few founding clients.

Questions

Do you have case studies?

Not yet. We're taking on our first few clients, which is why the first month is free and scoped, and you approve every change.

Why is the first month free?

We're building our first case studies. If the month is useful, we ask for a testimonial. If not, you keep everything we built.

You're students in Europe. Does that work for a US store?

We study business at ESCP in Madrid and work your mornings. Calls are in your time zone.

What access do you need?

Klaviyo and Shopify collaborator or staff access that you can remove at any time. We never ask for your password.

Is my customer data safe?

We work inside your Klaviyo account and sign a data processing agreement. We're in the EU, so GDPR applies to us.

Do you work with stores not on Klaviyo yet?

Yes. Setting Klaviyo up, and moving your lists over from other tools, is part of the month.

Your first month is on us.

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